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Being the Guest Service Training Manager, my goal is always to assist the team in making sure our guests are taken care which it sounds like that was the case this time for you.

Also, I am personally delighted to hear that your encounters with our staff were very professional and courteous. We are always working diligently on correcting that problem as we know non-smokers sometimes have to check into smoking rooms. Our engineering team will very much appreciate your comments about how the smoking room did not have an overpowering smoke odor in it. We are quite happy that you enjoyed your recent visit to our Resort. Warm Regards, Brandon Porterfield Hospitality Training Manager Soaring Eagle Casino and Resort 989.775.0148 2seniors2travel- On behalf of the Soaring Eagle Casino and Resort, we want to thank you for taking the time to rate and review our property on Trip Advisor. We very much look forward to taking care of you the next time you stay with us at Soaring Eagle Casino and Resort. Thanks again for your time in writing a review on our property. I know that you have already made your next reservation for next month, but please feel free to reach out to me directly and I will gladly assist you in the future if you have any issues along the way. We are very proud of this program and will continue to look for more ways to make this program a valuable part of the Soaring Eagle Casino and Resort. Lastly, I want to extend our thanks for your service in our Armed Service and taking us up on the Hero Card offer. Your comments about our buffet and Isabella's are quite kind, so I will be sure to pass on those comments to our Food and Beverage team. We strive to maintain high levels of attention to detail and cleanliness, so it is nice to hear that you pay attention to such things as much as we do. It is nice to hear about your comments related to everything from the clean, nicely stocked rooms to your comments about our hotel lobby.

The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spaĭear Pamela M- On behalf of the Soaring Eagle Casino and Resort, we want to thank you for taking the time out of your day to rate and review our property here on Trip Advisor.

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